Bilingual Spanish Inbound Customer Service Agent - Consumer Relations (remote)

GE Appliances, a Haier company

Rapid City, SD, USA
Base: $17.85ph; bonus/equity: incentives based on ...
Fully remote
Bilingual english and spanish proficiency
Minimum 2 years escalated customer service experience
High school diploma or ged required
The role involves resolving escalated customer service issues in both English and Spanish for GE Appliances consumers

Job Summary

  • The role involves resolving escalated customer service issues in both English and Spanish for GE Appliances consumers.
  • Employees receive paid on-the-job training, medical benefits on day one, and a base rate of $17.85/hour plus incentives.
  • The position requires working from home with specific internet speed requirements including 50 Mbps download and upload speeds.

Matching Summary

The role involves resolving escalated customer service issues in both English and Spanish for GE Appliances consumers.

Salary

Base: $17.85/hour; Bonus/Equity: Incentives based on quality scores; Benefits: Medical, dental, vision, 401(k) match, PTO

Skills & Requirements

Must-have

  • Bilingual English and Spanish proficiency
  • Minimum 2 years escalated customer service experience
  • High School Diploma or GED required
  • Experience with Windows-based applications
  • Ability to handle high-volume calls

Nice-to-have

  • Previous remote work experience preferred
  • Strong conflict resolution and negotiation skills
  • Passion for helping customers and problem-solving
  • Ability to adapt to change flexibly
  • Critical thinking and active listening skills

Key Requirements

  • High School Diploma or GED
  • Minimum 1 year call center experience
  • Minimum 2 years escalated customer service experience
  • Authorized to work in the United States

Work Rights

Must be authorized to work in the U.S.

Tailored Resume

Cover Letter