The Apex Group is one of the world’s largest fund administration and middle office solutions providers with over 13,000 employees across 112 offices worldwide
Job Summary
The Apex Group is one of the world’s largest fund administration and middle office solutions providers with over 13,000 employees across 112 offices worldwide.
This role will be responsible for the strategic management and oversight of Apex’s key superannuation administration clients, ensuring delivery aligns with contractual obligations and service level agreements.
The company offers a genuinely unique opportunity to be part of an expanding large global business with competitive remuneration and training and development opportunities.
Matching Summary
The Apex Group is one of the world’s largest fund administration and middle office solutions providers with over 13,000 employees across 112 offices worldwide.
Skills & Requirements
Must-have
Strategic relationship management
Client governance and escalation management
Superannuation administration service delivery
Commercial performance oversight
Incident and complaint management
Service level agreement compliance
Nice-to-have
Customer service skills
Knowledge of superannuation processes
Experience with superannuation technology systems
Understanding of software development life cycle
Account management experience
Key Requirements
Over five years’ experience in Superannuation or Financial Planning
Formal superannuation qualifications or commitment to complete RG-146 within 12 months
Experience in Account Management or Relationship Role within Superannuation Industry