Provide troubleshooting support and resolution for system related issues for Business Learning Representatives and Global Learning Services
Job Summary
Provide troubleshooting support and resolution for system related issues for Business Learning Representatives and Global Learning Services.
Partner with local and global teams on the implementation of new systems and initiatives across the Learning Community.
Collaborate with peers within the region and globally to ensure the Global Learning Services network provides consistent and effective services to our customers.
Matching Summary
Provide troubleshooting support and resolution for system related issues for Business Learning Representatives and Global Learning Services.
Skills & Requirements
Must-have
Learning Management System support
Troubleshooting system issues
End-to-end ownership of resolution
Collaborate with global teams
Gathering and documenting end-user requirements
Nice-to-have
Thrive in ambiguous environments
Customer centricity
Growth mindset
Cultural awareness
Key Requirements
Bachelor’s degree or equivalent
2+ years experience
Prior LMS support experience
Experience developing and executing end-user training
Experience creating test cases and executing system testing