Chief Customer Service Advisor

Absa

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Process bank teller transactions
Manage vault and cash supplies
Monitor customer service advisors errors
** Absa is seeking a Chief Customer Service Advisor to oversee cash and related transactions, ensuring that customer service advisors provide prompt and efficient service. The role involves managing cash operations, customer inquiries, and maintaining compliance with regulatory requirements, while also contributing to team development and performance. **

Job Summary

  • To process bank teller transactions accurately and timeously through the execution of predefined objectives, ensuring that customers are assisted promptly and in a friendly manner.
  • Responsible for managing the vault and all cash supplies on the tills (beginning and end of day and intra-day) as well as cash sorting and repatriation.
  • Provide cover for other Personal bankers in case of excessive workload or absence.

Matching Summary

Match Score: 75

** Absa is seeking a Chief Customer Service Advisor to oversee cash and related transactions, ensuring that customer service advisors provide prompt and efficient service. The role involves managing cash operations, customer inquiries, and maintaining compliance with regulatory requirements, while also contributing to team development and performance. **

Skills & Requirements

Must-have

  • Process bank teller transactions
  • Manage vault and cash supplies
  • Monitor customer service advisors errors
  • Provide customer advice on cash process
  • Reconcile till cash daily

Nice-to-have

  • Empowering Africa's tomorrow
  • Design your future
  • Shape our destiny
  • Customer feedback system
  • Team building events

Key Requirements

  • Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Work Rights

Not specified

Tailored Resume

Cover Letter