The role involves hands-on design and build of Customer Contact as a Service (CCaaS) and AI solutions to deliver scalable customer experience platforms
Job Summary
The role involves hands-on design and build of Customer Contact as a Service (CCaaS) and AI solutions to deliver scalable customer experience platforms.
Candidates will collaborate across global teams to transform customer journeys using data, AI, and modern service architectures.
The position offers competitive compensation including performance bonuses, equity opportunities, and comprehensive health and wellbeing benefits.
Matching Summary
The role involves hands-on design and build of Customer Contact as a Service (CCaaS) and AI solutions to deliver scalable customer experience platforms.
Salary
Competitive basic salary; Annual performance bonus and equity opportunities; Wide range of health and wellbeing benefits
Skills & Requirements
Must-have
Hands-on CCaaS platform design
AI integration with contact centers
Cloud-based customer platform architecture
Customer journey transformation
Enterprise solution delivery
Nice-to-have
GenAI and conversational AI expertise
Human-centred design skills
Multi-platform migration experience
Strategic practice growth contribution
Global collaboration capabilities
Key Requirements
Certifications from Amazon, Genesys, Google, or Microsoft
Extensive hands-on CCaaS and AI design experience
Proven track record in multi-platform delivery squads