Join the Strategy & Consulting Global Network SONG Practice to solve customer-facing challenges across sales, service, and marketing functions
Job Summary
Join the Strategy & Consulting Global Network SONG Practice to solve customer-facing challenges across sales, service, and marketing functions.
The role involves designing and delivering multichannel customer interaction solutions using Genesys Cloud and Engage platforms for high-paced projects.
Candidates will work on transformative projects with G2000 clients, leveraging emerging technologies like AI and Gen AI to drive business value.
Matching Summary
Join the Strategy & Consulting Global Network SONG Practice to solve customer-facing challenges across sales, service, and marketing functions.
Skills & Requirements
Must-have
Genesys Cloud expertise
Contact Center Analyst experience
CCaaS Functional Consultant skills
Genesys Architect/Composer proficiency
Multichannel interaction design
Nice-to-have
Experience with Amazon Connect or Salesforce
Knowledge of Genesys PureConnect
Background in Fortune 500 transformations
Familiarity with CICD tools
AI and Gen AI solution knowledge
Key Requirements
5-8 years of relevant experience
Engineering Degree or MBA from tier 1 institute
Hands-on experience with Genesys Cloud administration