Client Service Representative

RMB

Minimum 3 years call centre experience
Knowledge of wills and estates
Deceased reporting experience
The role involves delivering exceptional customer service by promptly assisting clients and efficiently processing requests to ensure a positive experience

Job Summary

  • The role involves delivering exceptional customer service by promptly assisting clients and efficiently processing requests to ensure a positive experience.
  • Candidates are expected to build strong relationships with internal and external stakeholders while managing their own professional development.
  • The position offers opportunities to network, collaborate, and innovate within a challenging working environment at FNB/FirstRand Group.

Matching Summary

The role involves delivering exceptional customer service by promptly assisting clients and efficiently processing requests to ensure a positive experience.

Skills & Requirements

Must-have

  • Minimum 3 years Call Centre experience
  • Knowledge of wills and Estates
  • Deceased reporting experience
  • Excellent Microsoft office skills

Nice-to-have

  • Hogan experience
  • Platform chat background
  • Adaptable and curious mindset
  • Ability to analyse complex data sets

Key Requirements

  • Relevant NDIP or Degree
  • Minimum 3 years Call Centre experience
  • Ideally 2 years Platform chat experience

Work Rights

Not specified

Tailored Resume

Cover Letter