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ING Hubs Philippines is seeking an IT Service Manager who will oversee IT service management policies, incident management, and continuous improvement initiatives. The ideal candidate will have experience in incident, problem, and change management, as well as strong communication and analytical skills within a collaborative environment.
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Job Summary
Define and maintain ITSM policies, standards, and governance frameworks, ensuring alignment with business goals and regulatory requirements.
Provide oversight of Incident, Problem, and Change Management processes, leading Root Cause Analysis and assessing change requests for risk and impact.
Drive data-driven service enhancements, optimize ITSM processes, and introduce automation and emerging technologies to improve efficiency and user experience.
Matching Summary
Match Score: 75
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ING Hubs Philippines is seeking an IT Service Manager who will oversee IT service management policies, incident management, and continuous improvement initiatives. The ideal candidate will have experience in incident, problem, and change management, as well as strong communication and analytical skills within a collaborative environment.
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Skills & Requirements
Must-have
Incident, Problem & Change Management
Service Level Agreement (SLA) Management
ITSM policies and standards
Root Cause Analysis (RCA)
ITIL best practices
Nice-to-have
Continuous improvement mindset
Data-driven decision-making
User experience focus
Value co-creation with stakeholders
Key Requirements
3-5 years of experience
Graduate or bachelor’s degree
Excellent oral and written English communication skills