Service Resolution Representative

Ticketmaster LLC

Auckland, New Zealand
Onsite
Resolve customer issues efficiently
Liaise with internal departments
Proactively find undocumented answers
The Service Resolution Team (SRT) is the ultimate stop for providing solutions to fans, incubating and iterating customer resolutions by liaising with clients and internal departments

Job Summary

  • The Service Resolution Team (SRT) is the ultimate stop for providing solutions to fans, incubating and iterating customer resolutions by liaising with clients and internal departments.
  • This role involves investigating customer claims, accepting problematic calls from representatives, and determining resolutions or escalations, while also monitoring mailboxes and Zendesk queues.
  • You will work closely with supervisors and client managers to offer feedback, coaching, and support, and build strong relationships to proactively improve processes and fan experience.

Matching Summary

The Service Resolution Team (SRT) is the ultimate stop for providing solutions to fans, incubating and iterating customer resolutions by liaising with clients and internal departments.

Skills & Requirements

Must-have

  • Resolve customer issues efficiently
  • Liaise with internal departments
  • Proactively find undocumented answers
  • Build rapport with stakeholders
  • Handle problematic calls
  • Monitor mailboxes and queues

Nice-to-have

  • Positive can-do attitude
  • Inquisitive and proactive problem-solver
  • Strong critical thinking skills
  • Flexibility and resilience
  • Passion for live entertainment

Key Requirements

  • Customer service background
  • Ability to manage multiple tasks
  • Flexibility to work any shift
  • Police clearance check required

Work Rights

Not specified

Tailored Resume

Cover Letter