Customer Success, Program Management, Manager

Salesforce

United Kingdom
Base: $117,400 - $177,600 annually; bonus/equity: ...
Technical health and proactive monitoring
Cross-functional initiatives
Customer experience goals
The Manager, Program Management is a key leader in our Customer Success organization, responsible for driving large-scale, cross-functional initiatives

Job Summary

  • The Manager, Program Management is a key leader in our Customer Success organization, responsible for driving large-scale, cross-functional initiatives.
  • This role will focus on our Technical Health and Proactive Monitoring offerings, driving coordination, alignment, and delivery across a set of cross-functional technical teams within the organization and supporting a monthly release cadence centered on customer value.
  • Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.

Matching Summary

The Manager, Program Management is a key leader in our Customer Success organization, responsible for driving large-scale, cross-functional initiatives.

Salary

Base: $117,400 - $177,600 annually; Bonus/Equity: company bonus, incentive for sales roles, equity as applicable; Benefits: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), employee stock purchasing program

Skills & Requirements

Must-have

  • Technical Health and Proactive Monitoring
  • cross-functional initiatives
  • customer experience goals
  • monthly release cadence
  • PMO best practices

Nice-to-have

  • AI CRM
  • workforce transformation
  • agentic era
  • Trailblazers
  • fearless decision-making

Key Requirements

  • 7+ years of Program Management experience
  • Certified ScrumMaster (CSM)
  • PMI Agile Certified Practitioner (PMI-ACP)
  • Professional Scrum Certifications (PSM)
  • Scaled Agile Framework (SAFe) Scrum Master (SSM)

Work Rights

Not specified

Tailored Resume

Cover Letter