Etic, Service Delivery Manager - Manager

PwC PricewaterhouseCoopers GmbH

Cairo, Egypt
Managed services delivery oversight
Sla/ola compliance
Governance frameworks
Oversees operational execution and delivery of Managed Services in line with business objectives

Job Summary

  • Oversees operational execution and delivery of Managed Services in line with business objectives.
  • Assumes overall accountability for the oversight and successful execution of all engagements within the Managed Services portfolio.
  • Implement and maintain robust governance frameworks, delivery playbooks, and escalation paths.

Matching Summary

Oversees operational execution and delivery of Managed Services in line with business objectives.

Skills & Requirements

Must-have

  • Managed Services delivery oversight
  • SLA/OLA compliance
  • governance frameworks
  • operational excellence
  • financial acumen
  • accounting principles

Nice-to-have

  • client relationship management
  • drive process improvements
  • manage change
  • work under pressure
  • intellectual curiosity
  • learning agility

Key Requirements

  • Manager level experience
  • Strong leadership and people management skills
  • Excellent communication and interpersonal skills

Work Rights

Not specified

Tailored Resume

Cover Letter