Bilingual Fraud Client Services Representative - 2nd Shift

Bank of America (GHR)

Fully remote
Proficient in spanish and english
1+ years customer service experience
Ability to handle difficult client situations
This role is responsible for resolving multi-product fraud related client requests via calls, chats, or emails

Job Summary

  • This role is responsible for resolving multi-product fraud related client requests via calls, chats, or emails.
  • The position requires identifying client needs, recommending solutions, and escalating risk items through appropriate channels.
  • Bank of America offers an inclusive workplace culture with opportunities to learn, grow, and make an impact on clients' financial lives.

Matching Summary

This role is responsible for resolving multi-product fraud related client requests via calls, chats, or emails.

Skills & Requirements

Must-have

  • Proficient in Spanish and English
  • 1+ years customer service experience
  • Ability to handle difficult client situations
  • Strong attention to detail and accuracy
  • Reliable attendance for 2nd shift schedule

Nice-to-have

  • Experience in banking or financial industry
  • Knowledge of fraud management protocols
  • Passion for delivering differentiated service
  • Adaptability to new technology platforms
  • Proven ability to receive coaching feedback

Key Requirements

  • Minimum High School Diploma or GED
  • Intermediate proficiency with computers and technology
  • Availability for weekends and holidays as required

Work Rights

Not specified

Tailored Resume

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