Head Of Customer Connect Americas

HITACHI ENERGY MEXICO, S.A. DE C.V.

San Luis Potosí, Mexico
Hybrid
Customer connect center operations
Regional leadership
Operational performance management
The Regional Manager – Americas is responsible for leading the Customer Connect Center (CCC) operations across North and South America, ensuring high levels of customer service delivery and operational efficiency

Job Summary

  • The Regional Manager – Americas is responsible for leading the Customer Connect Center (CCC) operations across North and South America, ensuring high levels of customer service delivery and operational efficiency.
  • This role will provide leadership, structure, and accountability within the region while strengthening collaboration with global CCC teams and the wider Service organization.
  • Benefits above the regular market and a continuous improvement culture are highlighted as company advantages.

Matching Summary

The Regional Manager – Americas is responsible for leading the Customer Connect Center (CCC) operations across North and South America, ensuring high levels of customer service delivery and operational efficiency.

Skills & Requirements

Must-have

  • Customer Connect Center operations
  • Regional leadership
  • Operational performance management
  • Customer experience improvement
  • Global CCC strategy alignment

Nice-to-have

  • Cross-regional collaboration
  • Continuous improvement culture
  • Team development
  • Stakeholder management

Key Requirements

  • Experience leading teams across multiple locations
  • Experience in international or cross-regional environments
  • Proven leadership managing regional or multi-site customer service teams
  • Moderate travel across the Americas
  • Periodic attendance at global CCC leadership meetings

Work Rights

Not specified

Tailored Resume

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