Manager, App Support

Sanmar

Issaquah, WA, United States
Base: $120,000 - $185,000 annually; bonus: up to 1...
Hybrid: employees are required to work in the office tuesday through thursday, with additional days based on business needs.
7-9 years relevant industry experience
4-6 years managing application support teams
Bachelor's degree in computer science or it management
SanMar is seeking a Manager for their Application Support team in Issaquah, WA, responsible for leading a technical support group focused on e-commerce platforms and service management. The ideal candidate will possess strong leadership skills and a solid background in application support, with an emphasis on customer service and process improvement

Job Summary

  • The Manager, App Support leads a growing team of highly technical Application Support Analysts responsible for hiring, coaching, and performance management.
  • Employees are eligible for an annual discretionary bonus up to 15% of base salary along with comprehensive medical, dental, and vision benefits.
  • The role requires a hybrid work model with employees expected to be onsite Tuesday through Thursday at the Issaquah, WA office.

Matching Summary

Match Score: 85

SanMar is seeking a Manager for their Application Support team in Issaquah, WA, responsible for leading a technical support group focused on e-commerce platforms and service management. The ideal candidate will possess strong leadership skills and a solid background in application support, with an emphasis on customer service and process improvement.

Salary

Base: $120,000 - $185,000 annually; Bonus: Up to 15% of base salary; Benefits: Comprehensive medical/dental/vision, 401k match, PTO

Skills & Requirements

Must-have

  • 7-9 years relevant industry experience
  • 4-6 years managing Application Support teams
  • Bachelor's Degree in computer science or IT Management
  • Experience with Incident management platforms
  • Strong background in e-commerce platforms

Nice-to-have

  • Solution driven with creativity for technology solutions
  • Ability to professionally drive change in loosely structured environments
  • Flexible schedule for off-hours support
  • Working knowledge of software development life cycle methods
  • Excellent customer service and communication skills

Key Requirements

  • 7-9 years of relevant industry experience
  • 4-6 years of hands-on leadership experience
  • Bachelor's Degree in computer science or related field

Work Rights

Not specified

Tailored Resume

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