Sr. Associate Customer Experience & Engagement – Gcx Order-to-cash (gcx-otc)

Amgen Australia Pty Ltd

**
5-8 years customer service experience
Sap or erp system proficiency
Salesforce service cloud usage
** Amgen Australia Pty Ltd is seeking a Sr. Associate in Customer Experience & Engagement to facilitate high-quality customer service within their Order-to-Cash operations. The role involves serving as a primary contact for customers, managing orders, and ensuring compliance with regulatory standards while leveraging ERP and CRM systems. **

Job Summary

  • This role serves as the primary point of contact for customers across voice, email, and digital channels to ensure timely order-to-cash execution.
  • The associate is responsible for managing end-to-end workflows including order validation, billing disputes, and delivery coordination within a regulated environment.
  • Success in this position requires strict adherence to GMP, GCP, and GDP standards while maintaining audit-ready documentation and data accuracy.

Matching Summary

Match Score: 75

** Amgen Australia Pty Ltd is seeking a Sr. Associate in Customer Experience & Engagement to facilitate high-quality customer service within their Order-to-Cash operations. The role involves serving as a primary contact for customers, managing orders, and ensuring compliance with regulatory standards while leveraging ERP and CRM systems. **

Skills & Requirements

Must-have

  • 5-8 years customer service experience
  • SAP or ERP system proficiency
  • Salesforce Service Cloud usage
  • GxP regulatory compliance knowledge
  • High volume order processing

Nice-to-have

  • B2B and B2C environment exposure
  • Global team collaboration skills
  • U.S. based company experience
  • Temperature-controlled logistics knowledge
  • Continuous improvement mindset

Key Requirements

  • Bachelor's degree preferred
  • 5-8 years relevant experience
  • Experience with SAP and Salesforce
  • Familiarity with GxP regulations

Work Rights

Not specified

Tailored Resume

Cover Letter