Collections Customer Service Advisor

Loop (Yorkshire Water’s award-winning sister company)

Bradford, United Kingdom
Starting salary £25,869; progression to £30,640; b...
On-site
Exceptional customer service
Effective collections strategies
Balancing business and customer needs
This role involves providing exceptional customer service to Yorkshire Water customers using effective Internal and External Collections strategies

Job Summary

  • This role involves providing exceptional customer service to Yorkshire Water customers using effective Internal and External Collections strategies.
  • The company is committed to providing a work environment that supports well-being and offers a great hybrid working arrangement.
  • Benefits include an annual performance-related bonus, 25 days annual leave plus bank holidays and a wellness day, and an attractive pension scheme.

Matching Summary

This role involves providing exceptional customer service to Yorkshire Water customers using effective Internal and External Collections strategies.

Salary

Starting salary £25,869; Progression to £30,640; Bonus and pension included

Skills & Requirements

Must-have

  • Exceptional customer service
  • Effective collections strategies
  • Balancing business and customer needs
  • Setting realistic payment plans
  • Handling calls within service level requirements
  • Confident decision making and problem solving
  • Strong IT skills and ability to use multiple systems
  • Working under pressure and remaining calm

Nice-to-have

  • Ability to maintain good relationships
  • Negotiating and influencing skills
  • Dealing with customers experiencing financial difficulties
  • Identifying and applying schemes

Key Requirements

  • 6 months experience in customer service
  • Good Maths & English skills (GCSE Level 4 or equivalent)
  • Emotional intelligence skills
  • Confident verbal and written communication skills
  • Ability to adapt to change and work flexibly
  • Capable of applying logical reasoning
  • Motivated to work in a fast-paced, performance-driven environment
  • Comfortable in a coaching-oriented environment
  • Attention to detail

Work Rights

Not specified

Tailored Resume

Cover Letter