Passenger Service Supervisor

Alliance Ground International (AGI)

Ontario, CA, United States
Base: $20.50; bonus/equity: not specified; benefit...
Customer-facing role
Safety and security procedures
Handle customer concerns
As a Passenger Service Supervisor, you will ensure traveling customers are well-informed and in the right place at the right time, following safety, security, and airline-specific procedures

Job Summary

  • As a Passenger Service Supervisor, you will ensure traveling customers are well-informed and in the right place at the right time, following safety, security, and airline-specific procedures.
  • Responsibilities include directing agents, resolving escalated customer concerns, ensuring customer satisfaction, and handling ticketing, baggage, and reservation inquiries.
  • AGI offers a comprehensive benefit package including paid vacation, medical/dental/vision, a company-matched 401(k) program, and free on-the-job training.

Matching Summary

As a Passenger Service Supervisor, you will ensure traveling customers are well-informed and in the right place at the right time, following safety, security, and airline-specific procedures.

Salary

Base: $20.50; Bonus/Equity: Not specified; Benefits: Comprehensive package

Skills & Requirements

Must-have

  • customer-facing role
  • safety and security procedures
  • handle customer concerns
  • operate computer systems
  • manage time effectively

Nice-to-have

  • friendly and outgoing
  • outstanding customer service
  • energy and enthusiasm
  • respect for team

Key Requirements

  • High school diploma or GED
  • Authorization to work in the US or Canada
  • Complete SIDA training
  • 1+ year relevant experience (preferred)

Work Rights

Authorization to work in the United States

Tailored Resume

Cover Letter