Senior Technical Support Engineer

LangChain

San Francisco, CA, United States
Base: $130,000 - $195,000 usd; bonus/equity: meani...
Remote
Technical support for ai engineers
Debug production llm applications
Troubleshoot apis and sdks
LangChain's mission is to make intelligent agents ubiquitous by building the foundation for agent engineering

Job Summary

  • LangChain's mission is to make intelligent agents ubiquitous by building the foundation for agent engineering.
  • The Senior Technical Support Engineer will lead customer support for highly technical users, debugging production LLM applications and unblocking critical issues.
  • Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, and meals on in-office days.

Matching Summary

LangChain's mission is to make intelligent agents ubiquitous by building the foundation for agent engineering.

Salary

Base: $130,000 - $195,000 USD; Bonus/Equity: Meaningful equity; Benefits: Medical, dental, vision, 401(k), flexible vacation

Skills & Requirements

Must-have

  • Technical support for AI engineers
  • Debug production LLM applications
  • Troubleshoot APIs and SDKs
  • Kubernetes and Docker experience
  • Work with logs, traces, metrics

Nice-to-have

  • Continuous improvement bias
  • High ownership and results oriented
  • TypeScript programming experience

Key Requirements

  • 6+ years in technical support, solutions engineering, or SRE
  • Programming experience with Python
  • Experience supporting enterprise customers

Work Rights

Must be in Central or Pacific time zone

Tailored Resume

Cover Letter