Director Product (customer Experience)

JetBlue Airways

Long Island City, NY, US
Base: $160,000.00 - $200,000.00 py; bonus/equity: ...
On-site
Customer experience strategy
Product roadmap development
Cross-functional leadership
JetBlue Airways is seeking a Director of Product to drive product development and management strategies that enhance customer experiences. The ideal candidate will have significant experience in product management, cross-functional leadership, and a strong understanding of the airline industry

Job Summary

  • The Director, Product is responsible for defining and driving product development and management strategy for JetBlue Airways, ensuring products evolve to meet changing customer needs and market dynamics.
  • This role oversees and sets the vision and ongoing development for the onboard experience including all food and beverage offerings, Inflight Entertainment and Wi-Fi as well as the ground experience offerings of premium lounges and JetBlue’s T5 terminal at JFK.
  • Lead and develop a high-performing team, fostering engagement, growth, and succession readiness aligned with JetBlue’s leadership principles.

Matching Summary

Match Score: 85

JetBlue Airways is seeking a Director of Product to drive product development and management strategies that enhance customer experiences. The ideal candidate will have significant experience in product management, cross-functional leadership, and a strong understanding of the airline industry.

Salary

Base: $160,000.00 - $200,000.00 per year; Bonus/Equity: performance bonuses, restricted stock units; Benefits: healthcare benefits, 401(k) plan and company match, crewmember stock purchase plan, disability coverage, life insurance, free space available travel

Skills & Requirements

Must-have

  • Customer experience strategy
  • Product roadmap development
  • Cross-functional leadership
  • Data-driven decision making
  • Stakeholder relationship management

Nice-to-have

  • Innovative and cohesive customer experience
  • Agile test-and-learn mindset
  • Thought leader and brand ambassador
  • JetBlue values alignment

Key Requirements

  • Seven (7) years' experience in product management
  • Bachelor’s Degree or equivalent experience
  • Authorization to work in the US required
  • Moderate overnight travel (up to 30%)

Work Rights

Authorization to work in the US required

Tailored Resume

Cover Letter