Senior Customer Support Specialist (german Support)

rippling

Dublin, Ireland
On-site
Fluent in german and english
Customer issue resolution
Product expertise development
Rippling gives businesses one place to run HR, IT, and Finance by automating the employee lifecycle in a single system

Job Summary

  • Rippling gives businesses one place to run HR, IT, and Finance by automating the employee lifecycle in a single system.
  • Team members focus on helping customers realize the full potential of Rippling by resolving issues and contributing to product enhancements.
  • The role involves supporting customers using multiple communication channels and working closely with internal teams to improve the product.

Matching Summary

Rippling gives businesses one place to run HR, IT, and Finance by automating the employee lifecycle in a single system.

Skills & Requirements

Must-have

  • Fluent in German and English
  • Customer issue resolution
  • Product expertise development
  • Use of phone, chat, email, video
  • Process improvement experience
  • Time management and prioritization

Nice-to-have

  • Flexibility with changing duties
  • Work under time constraints
  • Collaboration with Product and Engineering

Key Requirements

  • 4+ years customer/client-facing experience
  • Experience in HR/SaaS/Tech preferred
  • Ability to work 9am-5:30pm
  • Fluent written and verbal German and English

Work Rights

Not specified

Tailored Resume

Cover Letter