Customer Service Agent - Voice

Concentrix

Ciudad de Guatemala, Guatemala
Inbound and outbound customer calls
Customer service support and resolution
Meet contractual key performance indicators
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements

Job Summary

  • The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
  • This position provides customer service support and resolution of routine problems regarding client's product or services.
  • Participate in activities designed to improve customer satisfaction and business performance.

Matching Summary

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.

Skills & Requirements

Must-have

  • Inbound and outbound customer calls
  • Customer service support and resolution
  • Meet contractual Key Performance Indicators
  • Use decision-support tools and resources
  • Maintain basic product knowledge
  • Track and document information

Nice-to-have

  • Demonstrate empathy and build rapport
  • Participate in improvement activities
  • Offer additional products and services
  • Work independently and as a team
  • Maintain pleasant and professional tone

Key Requirements

  • High school diploma
  • Three to six months relevant experience preferred
  • Strong computer navigation skills
  • Ability to communicate effectively
  • Dependable with strong attention to detail
  • Skilled in multi-tasking and adapting quickly
  • Tolerance for repetitive work
  • Ability to rotate shifts

Work Rights

Not specified

Tailored Resume

Cover Letter