Service Advisor

Suburban Ford of Troy

Los Angeles, CA, United States
Base: not specified; bonus/equity: commission + bo...
Initiating automotive services and repairs
Verifying warranty and service contract coverage
Developing estimates
Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer

Job Summary

  • Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
  • Administer the manufacturer warranty for qualifying vehicle repairs.
  • We offer best in class industry benefits: Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs.

Matching Summary

Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.

Salary

Base: Not specified; Bonus/Equity: Commission plus bonuses; Benefits: Medical, Dental and Vision Plans, Paid Holidays & PTO, Disability, Life Insurance, 401(k), ESPP, Vehicle Discounts, Wellness Programs

Skills & Requirements

Must-have

  • Initiating automotive services and repairs
  • Verifying warranty and service contract coverage
  • Developing estimates
  • Writing repair orders
  • Maintaining customer records
  • Communicating with customers and technicians

Nice-to-have

  • Team player focused on exemplary customer service
  • Basic mechanical understanding of automobile

Key Requirements

  • Previous Service Advisor experience
  • Prior experience as automotive technician
  • High School graduate or equivalent
  • 18 years or older

Work Rights

Not specified

Tailored Resume

Cover Letter