The role focuses on improving product quality and customer satisfaction through structured complaint and problem management within the Operational Quality team
Job Summary
The role focuses on improving product quality and customer satisfaction through structured complaint and problem management within the Operational Quality team.
Candidates will be responsible for structuring complaint tracking, evaluating automation feasibility using AI, and generating automated reports with interactive dashboards.
Thales offers an inclusive environment with significant investment in R&D across key innovation areas like AI, cybersecurity, and quantum technologies.
Matching Summary
The role focuses on improving product quality and customer satisfaction through structured complaint and problem management within the Operational Quality team.
Skills & Requirements
Must-have
Power BI data visualization skills
Advanced Excel proficiency
Structured complaint management processes
Automated reporting generation capabilities
KPI dashboard development experience
Nice-to-have
Knowledge of automotive standards VDA6.3 IATF
AI-based automation methods for verification
Professional English communication skills
Strong interpersonal communication abilities
Experience with embedded systems or electronics
Key Requirements
Bac+4 or Bac+5 degree in Quality or Industrial Engineering
1 to 2 years apprenticeship duration commitment
Background in industrial engineering, electronics, or embedded systems