Senior Manager, Digital Transformation, Communication And Change Management Lead
Mondelēz International
Onsite
End-to-end process management
Global shared services experience
Leading teams and managing performance
Develop a comprehensive End-to-End Employee Experience (EX) Strategy in collaboration with the EX Leadership Team
Job Summary
Develop a comprehensive End-to-End Employee Experience (EX) Strategy in collaboration with the EX Leadership Team.
Lead the adoption of digital employee experience, ensuring alignment with the overarching solution architecture to maximize self-service uptake and drive efficiency.
Act as a Project Sponsor to drive the success of experience initiatives with People team and the business, ensuring alignment with business objectives and a positive impact on employee engagement.
Matching Summary
Develop a comprehensive End-to-End Employee Experience (EX) Strategy in collaboration with the EX Leadership Team.
Skills & Requirements
Must-have
End-to-end process management
Global shared services experience
Leading teams and managing performance
Customer service and relationship management
Communicating effectively
Operating in a changing environment
Nice-to-have
Strategic thinking and design thinking
Stakeholder influencing and management
Storytelling and communication skills
Customer centricity
Strong execution and accountability
Digital fluency with AI, Workday, ServiceNow
Key Requirements
Experience in leading end-to-end process management
Experience using shared services globally
Experience leading teams and managing performance
Experience in customer service and relationship management
Experience in compliance and controls
Experience operating in a changing environment
Proven track record in designing and implementing employee or customer experience initiatives