B2c Customer Experience Associate

Simms Fishing Store Inc

Hourly rate: $19.00 - $20.00; bonus/equity: not sp...
Not specified (likely onsite or hybrid based on the role).
High school degree or equivalent
1-5 years consumer service experience
Proficient in microsoft office products
Simms Fishing Store Inc is seeking a B2C Customer Experience Associate to provide exceptional support to consumers regarding product inquiries, shipments, and complaints. The ideal candidate should possess strong communication and problem-solving skills and have a background in customer service

Job Summary

  • The Customer Service Associate provides prompt and courteous support to consumers regarding products, shipments, and deliveries.
  • Employees must resolve issues by exploring answers and alternative solutions while maintaining a thorough knowledge of company products.
  • The role offers a competitive salary, comprehensive benefits including medical and dental, 401K, PTO, and gear discounts.

Matching Summary

Match Score: 75

Simms Fishing Store Inc is seeking a B2C Customer Experience Associate to provide exceptional support to consumers regarding product inquiries, shipments, and complaints. The ideal candidate should possess strong communication and problem-solving skills and have a background in customer service.

Salary

Hourly Rate: $19.00 - $20.00; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, disability, life insurance, 401K, PTO, paid holidays, gear discounts

Skills & Requirements

Must-have

  • High school degree or equivalent
  • 1-5 years consumer service experience
  • Proficient in Microsoft Office products
  • Strong verbal and written communication skills
  • Ability to multi-task and prioritize tasks

Nice-to-have

  • SAP software experience
  • Basic knowledge of sporting goods equipment
  • Positive individual with customer confidence building
  • Experience with social media and live chat support

Key Requirements

  • High school degree required
  • 1-5 years customer service experience desired
  • Computer aptitude test required during interview
  • Problem-solving test required during interview

Work Rights

Not specified

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