Conversation Designer/analyst – Chatbot & Digital Experience Using Ai

Bankwest

Conversation design experience
Multi-turn conversational flows
Ai chatbot development
Design natural, human-centred conversations for the Bankwest Bee chatbot to simplify banking for millions of customers

Job Summary

  • Design natural, human-centred conversations for the Bankwest Bee chatbot to simplify banking for millions of customers.
  • Define the chatbot's intelligence, context understanding, and conversational voice through hands-on systems thinking and experimentation.
  • Collaborate across Product, Content, Compliance, and Engineering to align AI intent with capability and build next-generation digital experiences.

Matching Summary

Design natural, human-centred conversations for the Bankwest Bee chatbot to simplify banking for millions of customers.

Skills & Requirements

Must-have

  • Conversation design experience
  • Multi-turn conversational flows
  • AI chatbot development
  • LLM prompt design
  • User behavior analysis

Nice-to-have

  • Collaborative spirit
  • Low-code solutions
  • Data modeling expertise
  • DevOps and governance knowledge

Key Requirements

  • Required experience in conversation design
  • Proven ability to design multi-turn journeys
  • Systems thinking and comfort with ambiguity
  • Background in chatbots or AI-driven products
  • Familiarity with LLM behavior

Work Rights

Not specified

Tailored Resume

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