The Technical Account Management (TAM) team provides a proactive and personalized support experience for customers that require a higher level of engagement
Job Summary
The Technical Account Management (TAM) team provides a proactive and personalized support experience for customers that require a higher level of engagement.
The Technical Account Manager will develop and maintain close relationships with a strategic group of implementing and production customers.
Workday is committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills.
Matching Summary
The Technical Account Management (TAM) team provides a proactive and personalized support experience for customers that require a higher level of engagement.
Salary
Base: $106,600 - $160,000 CAD; Bonus/Equity: Workday Bonus Plan or commission/bonus, annual refresh stock grants; Benefits: Comprehensive benefits
Skills & Requirements
Must-have
customer relations
technical acumen
strategic accounts
escalated issues
customer support organization
SaaS solution management
Nice-to-have
sun-drenched optimism
courageous collaborators
genuine care
flexible schedule
Key Requirements
7+ years of experience in product support
5+ years of experience implementing or managing complex SaaS