Patient Experience Coordinator | University Hospital
The Ohio State University
Columbus, OH, US
Patient complaint and grievance resolution
Data entry and analysis
Service recovery approaches
The Patient Experience Coordinator provides personalized guidance and support that promotes a positive patient and family experience throughout the care continuum
Job Summary
The Patient Experience Coordinator provides personalized guidance and support that promotes a positive patient and family experience throughout the care continuum.
This position supports the Patient Experience Department by sharing information and analysis, providing team leadership for service improvement initiatives, and supporting department operations.
Our Comprehensive Employee Benefits Include an array of retirement plan options, affordable health insurance starting day one, paid leave, and access to the Public Service Loan Forgiveness program.
Matching Summary
The Patient Experience Coordinator provides personalized guidance and support that promotes a positive patient and family experience throughout the care continuum.
Skills & Requirements
Must-have
Patient complaint and grievance resolution
Data entry and analysis
Service recovery approaches
Conflict management skills
Training and coaching staff
Customer service in healthcare
Nice-to-have
Interpersonal and problem solving skills
Ability to work independently
Program planning skills
Strong verbal and written communication
Team leadership for service improvement
Key Requirements
Bachelor's Degree or equivalent experience
Two years experience in patient experience or healthcare customer service