Account Handler - Commercial Insurance

Howden

Hybrid
Customer service via digital channels
Policy quote, purchase, adjustment, renewal
Guide customers through self-service
Howden is seeking an Account Handler for their innovative digital insurance platform, Tilt, which focuses on enhancing customer experiences through AI-driven solutions. The ideal candidate will have a background in sales and customer service and will thrive in a digital environment while supporting clients through various communication channels

Job Summary

  • Tilt is an innovative digital broker under the Howden umbrella, leveraging AI and automation to deliver effortless, self-service insurance solutions.
  • As a Commercial Insurance Executive, you’ll be at the forefront of this transformation, combining your sales and service expertise to guide customers through digital self‑service journeys.
  • We are looking for people who know how to sell, support, solve problems, and build trust, and you’ll be shaping the future of digital broking.

Matching Summary

Match Score: 85

Howden is seeking an Account Handler for their innovative digital insurance platform, Tilt, which focuses on enhancing customer experiences through AI-driven solutions. The ideal candidate will have a background in sales and customer service and will thrive in a digital environment while supporting clients through various communication channels.

Skills & Requirements

Must-have

  • Customer service via digital channels
  • Policy quote, purchase, adjustment, renewal
  • Guide customers through self-service
  • Optimize AI responses
  • Sales and customer service background
  • Strong communication skills

Nice-to-have

  • Entrepreneurial team environment
  • Proactive self-starter
  • Fast-paced digital-first environment
  • AI-first insurance startup
  • Employee ownership culture

Key Requirements

  • Background in sales and customer service
  • Experience in commercial insurance or FCA-regulated environments
  • Familiarity with chat-based support, CRM systems, or digital tools

Work Rights

Not specified

Tailored Resume

Cover Letter