Senior Technical Account Manager

Workday

Warsaw, Poland
Base: zł193,800 pln - zł290,600 pln; bonus/equity:...
Hybrid (minimum of 50% in-office time per quarter)
7+ years in product support or customer success
5+ years managing complex saas solutions
Strong technical background in enterprise software
Workday is seeking a Senior Technical Account Manager in Warsaw, Poland, who will serve as a primary contact for strategic customers, ensuring their needs are met while managing complex enterprise software solutions. The ideal candidate should have extensive experience in customer success and account management, particularly within a SaaS environment

Job Summary

  • The role involves acting as the primary point of contact and advocate for strategic customers within a Fortune 500 AI platform.
  • Candidates must possess strong technical acumen to navigate challenges with large enterprise accounts and drive escalations effectively.
  • Workday offers a flexible work approach requiring at least 50% time in-office or with customers while providing competitive compensation.

Matching Summary

Match Score: 85

Workday is seeking a Senior Technical Account Manager in Warsaw, Poland, who will serve as a primary contact for strategic customers, ensuring their needs are met while managing complex enterprise software solutions. The ideal candidate should have extensive experience in customer success and account management, particularly within a SaaS environment.

Salary

Base: zł193,800 PLN - zł290,600 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including flexible work options

Skills & Requirements

Must-have

  • 7+ years in product support or customer success
  • 5+ years managing complex SaaS solutions
  • Strong technical background in enterprise software
  • Experience with Workday HCM, Payroll, Financials
  • Ability to engage C-level executives

Nice-to-have

  • Fluent in German, French, or Spanish
  • Experience in HR, Payroll, or Time Tracking domains
  • History of successful issue resolution at executive levels
  • Strong project management and facilitation skills
  • Willingness to travel up to 25%

Key Requirements

  • BS or MS in Technical Degree or equivalent experience
  • 7+ years experience in B2B enterprise software support
  • 5+ years experience implementing complex SaaS solutions
  • Fluent spoken and written English required

Work Rights

Not specified

Tailored Resume

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