Provide 1st level customer service and technical support via multiple channels, collaborating with various internal teams to meet customer expectations
Job Summary
Provide 1st level customer service and technical support via multiple channels, collaborating with various internal teams to meet customer expectations.
Demonstrate a strong sense of urgency for sensitive issues and develop understanding of user interfaces to investigate customer queries.
Commit to delivering the highest level of customer service and satisfaction while managing time effectively and prioritizing tasks.
Matching Summary
Provide 1st level customer service and technical support via multiple channels, collaborating with various internal teams to meet customer expectations.
Skills & Requirements
Must-have
Customer service and technical support
Written and spoken English proficiency
Night-shift role
24/7 team environment
Strong sense of urgency
Teamwork and interpersonal skills
Nice-to-have
Analytical mindset
Troubleshooting skills
Organizational abilities
Work efficiently under pressure
Proactive attitude
Time management and priority setting
Key Requirements
Bachelor's degree or equivalent technical experience
Airline Industry background
Professional fluency in written and spoken English