Customer Success Manager

Macquarie Cloud Services

Sydney, NSW, Australia
On-site
End-to-end customer lifecycle ownership
Strategic relationship building with executives
Cloud solutions adoption and renewal
This role offers the opportunity to help shape a new Customer Success team within Australia's #1 Technology Great Place to Work

Job Summary

  • This role offers the opportunity to help shape a new Customer Success team within Australia's #1 Technology Great Place to Work.
  • You will own the end-to-end customer lifecycle from onboarding through renewal to drive retention, advocacy, and sustainable growth.
  • The position requires building trusted, strategic relationships with economic buyers and executive sponsors to protect and grow revenue.

Matching Summary

This role offers the opportunity to help shape a new Customer Success team within Australia's #1 Technology Great Place to Work.

Skills & Requirements

Must-have

  • End-to-end customer lifecycle ownership
  • Strategic relationship building with executives
  • Cloud solutions adoption and renewal

Nice-to-have

  • High Net Promoter Score experience
  • Collaborative team connection mindset
  • Influence on function building

Key Requirements

  • Experience in cloud services industry
  • Proven track record in customer success
  • Ability to work hybrid schedule

Work Rights

Not specified

Tailored Resume

Cover Letter