Transport Customer Support Agent Folkestone Hybrid, United Kingdom £24,479 - £26,000 Per Annum Full Time Apply By 7 May, 2026 Posted On 23 April, 2026
Saga Group Ltd
Folkestone, United Kingdom
Base: £24,479 - £26,000 py; bonus/equity: not spec...
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Strong telephone-based customer service experience
Confident, calm, and personable communication style
Ability to work hybrid schedule in folkestone office
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Saga Group Ltd is seeking a Transport Customer Support Agent to join their Folkestone team in a hybrid role, where the candidate will provide operational support and direct customer service related to transport logistics. The position offers a salary between £24,479 and £26,000 per annum and requires strong communication skills and previous telephone-based customer service experience.
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Job Summary
This role serves as the heart of the operation by speaking directly with customers, fleet drivers, and affiliates to ensure seamless journey execution.
The position requires a calm and empathetic individual who can quickly understand customer needs and provide reassurance when plans change.
Candidates will gain valuable exposure to travel and transport operations while collaborating closely with duty managers, sales teams, and internal departments.
Matching Summary
Match Score: 75
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Saga Group Ltd is seeking a Transport Customer Support Agent to join their Folkestone team in a hybrid role, where the candidate will provide operational support and direct customer service related to transport logistics. The position offers a salary between £24,479 and £26,000 per annum and requires strong communication skills and previous telephone-based customer service experience.
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Salary
Base: £24,479 - £26,000 per annum; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Strong telephone-based customer service experience
Confident, calm, and personable communication style
Ability to work hybrid schedule in Folkestone office
Nice-to-have
Empathy and active listening skills
Experience in travel or transport operations
Detail-focused approach to problem solving
Key Requirements
Minimum 3 days per week office presence in Folkestone
Availability for rota shifts between 8am and 6pm
Willingness to occasionally work Saturdays during peak periods