The Assistant Customer Care Manager is responsible for responding competently and promptly to warranty claims while ensuring compliance with federal guidelines
Job Summary
The Assistant Customer Care Manager is responsible for responding competently and promptly to warranty claims while ensuring compliance with federal guidelines.
Clayton Homes offers excellent benefits including flexible health packages, competitive 401K matching, paid parental leave, and tuition reimbursement.
The role requires leading a team through the warranty bill back process, managing service technicians, and ensuring customer satisfaction across all stages of homeownership.
Matching Summary
The Assistant Customer Care Manager is responsible for responding competently and promptly to warranty claims while ensuring compliance with federal guidelines.
Skills & Requirements
Must-have
5+ years in manufactured home building industry
Knowledge of 24 CFR Part 3283 regulations
Experience leading customer care service teams
Ability to manage warranty bill back processes
Proficiency with STP system and Microsoft Office
Nice-to-have
Passion for quality and attention to detail
Strong interpersonal and communication skills
Ability to work under pressure efficiently
Positive attitude and eagerness to learn
Experience with Net Promoter Score processes
Key Requirements
High School Diploma or equivalent experience
5+ years of experience in manufactured home building
Good driving record required
Ability to read and interpret safety rules and policies