Not specified; benefits: flexible competitive bene...
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8-12 years it operations experience
7-10 years incident and problem management
Itil v3 or v4 certification required
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The Business Development Bank of Canada (BDC) is seeking a Manager for IT Service Management and Observability. This role involves overseeing ITSM practices and enterprise observability platforms to ensure operational excellence and reliable technology services for Canadian entrepreneurs.
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Job Summary
This role is accountable for the governance, continuous improvement, and operational performance of BDC's ITSM practices and enterprise observability platforms.
The position requires leading enterprise observability strategy to improve incident detection, reduce MTTR, and minimize alert fatigue through intelligent monitoring.
Candidates will benefit from a hybrid work model, a Defined Benefit Pension Plan, and five personal days in addition to paid vacation.
Matching Summary
Match Score: 75
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The Business Development Bank of Canada (BDC) is seeking a Manager for IT Service Management and Observability. This role involves overseeing ITSM practices and enterprise observability platforms to ensure operational excellence and reliable technology services for Canadian entrepreneurs.
**
Salary
Not specified; Benefits: Flexible competitive benefits including DB Pension Plan and $750 wellness account
Skills & Requirements
Must-have
8-12 years IT operations experience
7-10 years Incident and Problem Management
ITIL v3 or v4 certification required
Splunk and Dynatrace hands-on experience
ServiceNow ITSM module ownership
Bilingual French and English fluency
Nice-to-have
AIOps capabilities and event correlation
Experience with Agile delivery environments
Vendor relationship and budget management
Business Impact Analysis participation
Cross-functional partnership with DevOps
Key Requirements
Bachelor's degree in CS, IT, or Business Administration
Minimum 8-12 years total IT operations/ITSM experience
Minimum 7-10 years hands-on Incident/Problem Management
Valid ITIL v3 or ITIL v4 certification
Proven people leadership experience managing technical teams