Those in IT support at PwC will focus on providing front-line technical assistance and troubleshooting to facilitate smooth functioning of computer systems software and hardware
Job Summary
Those in IT support at PwC will focus on providing front-line technical assistance and troubleshooting to facilitate smooth functioning of computer systems software and hardware.
Working in this area, you will be responsible for providing support to internal and external clients to address and resolve issues in a timely and efficient manner through a variety of mediums/channels.
Assist in Research / Develop and Deploy a new technology and Involve in GTS Disaster Recovery Procedure and Process.
Matching Summary
Those in IT support at PwC will focus on providing front-line technical assistance and troubleshooting to facilitate smooth functioning of computer systems software and hardware.
Skills & Requirements
Must-have
IT hardware and software troubleshooting
Network infrastructure management
Provide front-line technical assistance
L2 up to L4 support levels
Open support tickets via SNOW
On-call rotation required
Nice-to-have
Strong problem-solving and analytical skills
Good communication and presentation skills
High self-responsibility
Intellectual curiosity
Accepting feedback
Key Requirements
Strong knowledge of Server / Desktop / Notebook IT equipment hardware