Coordinates and executes the operational support function for all customer order-related processes, acting as the first point of contact for transaction inquiries, forecast accuracy, and requirements inventory management
Job Summary
Coordinates and executes the operational support function for all customer order-related processes, acting as the first point of contact for transaction inquiries, forecast accuracy, and requirements inventory management.
Responsible for maintaining and updating price lists in Oracle, coordinating with Finance to resolve billing and collection matters, and supporting customer requests for quotes and product pricing.
Monitors progress from initial contact to final resolution, provides timely reports to support various departments, and coordinates with relevant departments for the shipment of finished products to customers.
Matching Summary
Coordinates and executes the operational support function for all customer order-related processes, acting as the first point of contact for transaction inquiries, forecast accuracy, and requirements inventory management.
Skills & Requirements
Must-have
Customer order processing
Inventory management
Master Demand Plan maintenance
Price list maintenance in Oracle
Billing and collection issue resolution
Customer quote and pricing support
Material return coordination
Progress monitoring from contact to resolution
Reporting on forecasts, shipments, sales, OTD
Understanding production environments
Communication channels for customer activity
Finished product shipment coordination
Nice-to-have
Common set of values
Culture that unifies
Embraces uniqueness
Customer success focus
Innovation creation
Collaboration for success
Respectful interaction
Open and honest communication
Doing the right things
Key Requirements
2 to 5 years of experience in customer service and/or manufacturing
Experience in data analysis, sales, and forecast
Advanced English level
Ability to read and interpret contracts and specification sheets