Job Summary

• This remote individual contributor role is responsible for overseeing the end-to-end onboarding experience for new merchants, managing B2B client integrations from sales handover through go-live, and ensuring a smooth transition to Client Services.
• Guide merchants through PayTrace system setup, ensuring they have the correct hardware and software for launch, and support merchants through activation, confirming systems and payment processing are fully operational.
• Foster and maintain merchant relationships following the sales handoff, promoting long-term satisfaction and retention consistent with PayTrace’s 5-star service commitment.

Matching Summary

Salary

$70,000-$80,000; Not specified; Medical, Dental, & Vision Coverage

Skills & Requirements

Key Requirements

• Minimum 4 years of experience
• High School Diploma or equivalent
• Experience in payment processing, banking, credit card, ACH, or gateway environments
• Demonstrated ability to manage multiple projects simultaneously
• Hands-on experience with payment gateway implementations

Work Rights