Bi-lingual Call Center Agent

SCR Medical Transportation LLC

Chicago, IL, United States
Training: $17.00; post-training: $18.50; benefits:...
Onsite
Fluent in english and spanish
Answer calls within three rings
Meet 95% call answer rate quota
The company is recognized as an employer of choice and voted best company to work for by US News & World Report

Job Summary

  • The company is recognized as an employer of choice and voted best company to work for by US News & World Report.
  • Representatives must provide accurate trip status updates and handle reservations while adhering to strict performance metrics.
  • The role focuses on serving mobility-challenged individuals certified under the American with Disabilities Act.

Matching Summary

The company is recognized as an employer of choice and voted best company to work for by US News & World Report.

Salary

Training: $17.00; Post-training: $18.50; Benefits: Not specified

Skills & Requirements

Must-have

  • Fluent in English and Spanish
  • Answer calls within three rings
  • Meet 95% call answer rate quota
  • Maintain talk time under 90 seconds
  • Handle ADA certified client inquiries

Nice-to-have

  • Empathetic attitude towards clients
  • Ability to multi-task effectively
  • Willingness to participate in re-training
  • Strong desire for high quality service

Key Requirements

  • One year work experience
  • High School Diploma
  • Bilingual fluency in English and Spanish

Work Rights

Not specified

Tailored Resume

Cover Letter