Incident Management Reliability Engineer

Sanofi UK

Major incident management p1/p2
Root cause analysis and elimination
Itil best practices implementation

Skills & Requirements

Must-have

  • Major Incident management P1/P2
  • Root cause analysis and elimination
  • ITIL best practices implementation
  • SLOs SLIs SLAs development
  • Automated recovery mechanisms

Nice-to-have

  • Empathetic customer advocacy
  • Synergistic collaboration culture
  • AIOps tools utilization
  • Crisis response leadership training

Key Requirements

  • 8+ years experience in incident management
  • ITIL v4 or Service Operations certification
  • SRE Foundation or Practitioner certification
  • Cloud certifications AWS Azure or GCP
  • Incident Command System leadership training

Work Rights

Not specified

Tailored Resume

Cover Letter