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Incident Management Reliability Engineer
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Sanofi UK
Major incident management p1/p2
Root cause analysis and elimination
Itil best practices implementation
Skills & Requirements
Must-have
Major Incident management P1/P2
Root cause analysis and elimination
ITIL best practices implementation
SLOs SLIs SLAs development
Automated recovery mechanisms
Nice-to-have
Empathetic customer advocacy
Synergistic collaboration culture
AIOps tools utilization
Crisis response leadership training
Key Requirements
8+ years experience in incident management
ITIL v4 or Service Operations certification
SRE Foundation or Practitioner certification
Cloud certifications AWS Azure or GCP
Incident Command System leadership training
Work Rights
Not specified
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