Santander Digital Services is shaping its work approach through innovation, cutting-edge technology, collaboration, and freedom to explore new ideas
Job Summary
Santander Digital Services is shaping its work approach through innovation, cutting-edge technology, collaboration, and freedom to explore new ideas.
The role involves tracking service level agreements and incidents to ensure timely escalation and communication with client incident managers.
Responsibilities include managing infrastructure changes, generating service status reports, and driving continuous improvement through problem management.
Matching Summary
Santander Digital Services is shaping its work approach through innovation, cutting-edge technology, collaboration, and freedom to explore new ideas.
Skills & Requirements
Must-have
ITIL service management practices
ServiceNow familiarity
Incident and change management
Cloud environment basics
Service level agreement monitoring
Nice-to-have
Collaborative and proactive attitude
Experience in multicultural environments
Strong communication and interpersonal skills
Key Requirements
University degree (mandatory)
Postgraduate degree (preferred)
Spanish and English technical proficiency
Experience in service management and delivery
Experience detecting service deviations and proposing improvements