Hybrid (required in-office presence on the 1st and 3rd wednesday of each month)
Access control system support
Cctv and vms troubleshooting
Intrusion and fire alarm systems
The Customer Support Coordinator (Level 2 Support) position at Interface Systems focuses on providing advanced technical support for security solutions, including access control and CCTV systems. The role requires strong problem-solving skills and the ability to collaborate effectively with field technicians and internal teams while working in a hybrid environment
Job Summary
This role serves as a critical technical escalation point for advanced security issues, driving efficient service execution across complex environments.
The position requires providing expert-level diagnosis and resolution for Access Control, CCTV, Intrusion, and Fire Alarm systems while guiding field technicians.
Candidates must demonstrate sustained effectiveness in a fast-paced setting by owning end-to-end case analysis and ensuring SLA compliance.
Matching Summary
Match Score: 85
The Customer Support Coordinator (Level 2 Support) position at Interface Systems focuses on providing advanced technical support for security solutions, including access control and CCTV systems. The role requires strong problem-solving skills and the ability to collaborate effectively with field technicians and internal teams while working in a hybrid environment.
Skills & Requirements
Must-have
Access Control system support
CCTV and VMS troubleshooting
Intrusion and Fire Alarm systems
Field technician guidance
Root cause analysis execution
Nice-to-have
Proactive risk identification
Continuous process improvement
Strong verbal communication skills
Adaptability to dynamic environments
Key Requirements
Minimum 2 years Field Technician or Help Desk experience
Hands-on knowledge of low-voltage wiring and serial polling
Ability to work hybrid schedule with specific in-office days