Customer Success Associate Ii

Meazure Learning

Remote
Remote
High-touch, white-glove service
Manage a portfolio of accounts
Forecast exam volume metrics
Meazure Learning is seeking a Customer Success Associate II to provide high-touch service to a portfolio of client accounts. The role focuses on fostering relationships, driving customer satisfaction, and collaborating with internal teams, all while working remotely

Job Summary

  • As a Customer Success Associate, you’ll take ownership of a portfolio of key Client Accounts, providing high-touch, white-glove service that ensures strong, long-term relationships.
  • You’ll build on your existing customer success experience to take a more proactive, strategic approach to account management while helping newer team members navigate their day-to-day.
  • Our India-based benefits include Company-Sponsored Health Insurance, Competitive Pay, Remote work, Healthy Work Culture, and Career Growth Opportunities.

Matching Summary

Match Score: 85

Meazure Learning is seeking a Customer Success Associate II to provide high-touch service to a portfolio of client accounts. The role focuses on fostering relationships, driving customer satisfaction, and collaborating with internal teams, all while working remotely.

Skills & Requirements

Must-have

  • High-touch, white-glove service
  • Manage a portfolio of accounts
  • Forecast exam volume metrics
  • Conduct ongoing client education
  • Solution-oriented mindset
  • Monday through Friday 5:30 PM - 2:30 AM IST

Nice-to-have

  • Open-minded, inquisitive, and driven people
  • Model drive for results
  • Think of organization and team first
  • Collaborate with emotional intelligence
  • Interest in strategic or leadership role

Key Requirements

  • Minimum two years in customer success or account management
  • Experience with Zendesk case management preferred
  • Manage multiple clients and projects simultaneously
  • Proficiency in Google Workspace, MS Office, and CRM tools
  • Strong communication skills, both written and verbal
  • Empathetic, client-first mindset

Work Rights

Not specified

Tailored Resume

Cover Letter