Customer Service Executive - Voice

M&G

Edinburgh, Scotland, United Kingdom
Not specified; pension: 18% total contribution (13...
Hybrid
Customer service experience preferred
Strong verbal communication skills
Ability to explain complex concepts clearly
The role involves acting as the friendly, knowledgeable human behind the headset to untangle, explain, reassure, and resolve customer queries

Job Summary

  • The role involves acting as the friendly, knowledgeable human behind the headset to untangle, explain, reassure, and resolve customer queries.
  • Employees will handle phone and email interactions while guiding customers through digital account journeys and recognizing vulnerable individuals.
  • The company offers a competitive pension scheme with 18% contributions, 38 days of annual leave, and comprehensive health protection cover.

Matching Summary

The role involves acting as the friendly, knowledgeable human behind the headset to untangle, explain, reassure, and resolve customer queries.

Salary

Not specified; Pension: 18% total contribution (13% employer, 5% employee); Benefits: 38 days annual leave, Share Save plan, Private Healthcare

Skills & Requirements

Must-have

  • Customer service experience preferred
  • Strong verbal communication skills
  • Ability to explain complex concepts clearly
  • Empathy for vulnerable customers
  • Commitment to risk management and compliance

Nice-to-have

  • Contact centre background is a bonus
  • Enjoy building rapport naturally
  • Passion for continuous learning
  • Collaborative team player mindset
  • Problem-solving superhero attitude

Key Requirements

  • Customer service experience (contact centre bonus)
  • Competency in T&C Governance scheme
  • Fresh pensions knowledge and process understanding

Work Rights

Not specified

Tailored Resume

Cover Letter