Sr. Associate, Associate Relations

Capital One

Muntinlupa City, National Capital Region, Philippines
Associate relations administration
Case management experience
Philippine labor laws knowledge
Oversees day-to-day management of Associate Relations administration processes and supervises daily case management

Job Summary

  • Oversees day-to-day management of Associate Relations administration processes and supervises daily case management.
  • Provides functional support in Associate Relations, including liaising with associates, preparing documentation, and analyzing case trends.
  • Conducts Learning Sessions, New Hire Orientations, and People Manager Onboarding, serving as an AR partner to stakeholders.

Matching Summary

Oversees day-to-day management of Associate Relations administration processes and supervises daily case management.

Skills & Requirements

Must-have

  • Associate Relations administration
  • Case management experience
  • Philippine labor laws knowledge
  • Conflict resolution and mediation
  • Google Workspace and Salesforce proficiency

Nice-to-have

  • People management experience
  • Process improvement skills
  • Learning session facilitation

Key Requirements

  • 3 years working experience
  • 1 year supervisory role experience
  • College graduate or equivalent work experience

Work Rights

Not specified

Tailored Resume

Cover Letter