Operatore Servizio Clienti Preferenziali – Preferred Customer Support

UPS

Not specified (assumed hybrid based on company culture).
Customer communication management
Email and phone support
Shipment monitoring and control
UPS is seeking a Preferred Customer Support Operator responsible for managing communications with national and international preferred customers. This role involves ensuring timely assistance via email and phone while monitoring shipments and handling customer requests and data management

Job Summary

  • The resource will be responsible for managing communications with national and international preferred customers, ensuring timely and effective assistance via email and phone.
  • The role also involves monitoring shipments, managing customer requests, and supporting reporting and data management activities.
  • UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Matching Summary

Match Score: 85

UPS is seeking a Preferred Customer Support Operator responsible for managing communications with national and international preferred customers. This role involves ensuring timely assistance via email and phone while monitoring shipments and handling customer requests and data management.

Skills & Requirements

Must-have

  • Customer communication management
  • Email and phone support
  • Shipment monitoring and control
  • Problem identification and resolution
  • Data management and reporting

Nice-to-have

  • Rewarding culture
  • Talented teams
  • Innovative possibilities

Key Requirements

  • Degree or High School Diploma
  • Previous Customer Service experience
  • Excellent English written and spoken
  • Microsoft 365 knowledge
  • Communication and relational skills

Work Rights

Not specified

Tailored Resume

Cover Letter