Digital Business Expert - Credit Cards

ING

Madrid, Spain
Fully remote
Credit card proposition development
Customer journey improvement
Risk management understanding
As a Digital Business Expert in the Credit Card squad, you will represent the 'voice of the customer', focusing on continuously improving customer journeys and launching/maintaining the Credit Card proposition for highest customer satisfaction

Job Summary

  • As a Digital Business Expert in the Credit Card squad, you will represent the 'voice of the customer', focusing on continuously improving customer journeys and launching/maintaining the Credit Card proposition for highest customer satisfaction.
  • Your responsibilities include acting as the 'Business Guardian' of your product/service, collaborating with Operations, Compliance, and Legal stakeholders to ensure regulatory compliance, and translating business needs into requirements for IT implementation.
  • ING offers a flexible work model, restaurant cards, comprehensive health and life insurance, flexible remuneration, banking benefits including special loans and mortgage conditions, and a 360º employee care program.

Matching Summary

As a Digital Business Expert in the Credit Card squad, you will represent the 'voice of the customer', focusing on continuously improving customer journeys and launching/maintaining the Credit Card proposition for highest customer satisfaction.

Skills & Requirements

Must-have

  • Credit card proposition development
  • Customer journey improvement
  • Risk management understanding
  • Agile environment collaboration
  • Data analysis for insights

Nice-to-have

  • Orange Code culture leader
  • Strategic long-term vision
  • Creative out-of-the-box thinker
  • Cross-border interaction
  • Sustainability ambition

Key Requirements

  • Experience in Cards or Unsecured Lending Products
  • Understanding of risk management
  • Ability to simplify solutions and processes
  • Experience in fast-changing transformation contexts

Work Rights

Not specified

Tailored Resume

Cover Letter