Customer Support Technology Specialist I, Ems

mag.rochester.edu

Rochester, New York, United States
$55,955.00 - $78,336.00; not specified; not specif...
Fully remote
Microsoft windows, macos, linux experience
Methodical and efficient troubleshooter
Server administrator knowledge
The Customer Technology Specialist is responsible for high level software and hardware support, initiating, prioritizing and managing enterprise-wide IT projects, with an emphasis on supporting and enhancing the administrative, academic and performance environment at the School

Job Summary

  • The Customer Technology Specialist is responsible for high level software and hardware support, initiating, prioritizing and managing enterprise-wide IT projects, with an emphasis on supporting and enhancing the administrative, academic and performance environment at the School.
  • This position supports and empowers faculty, staff, and students across creative and administrative environments, requiring the ability to be a methodical and efficient troubleshooter, a knowledgeable server administrator, and above all, an effective and friendly communicator.
  • The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better.

Matching Summary

The Customer Technology Specialist is responsible for high level software and hardware support, initiating, prioritizing and managing enterprise-wide IT projects, with an emphasis on supporting and enhancing the administrative, academic and performance environment at the School.

Salary

$55,955.00 - $78,336.00; Not specified; Not specified

Skills & Requirements

Must-have

  • Microsoft Windows, macOS, Linux experience
  • Methodical and efficient troubleshooter
  • Server administrator knowledge
  • High level software and hardware support
  • Enterprise-wide IT project management
  • AAA – Authentication, Authorization & Access management
  • Hardware Life-cycle management

Nice-to-have

  • Effective and friendly communicator
  • Advisor to faculty, staff, and students
  • Collaborate and recommend solutions
  • Research, develop, design, test, and implement resources
  • Foster inclusive and welcoming culture

Key Requirements

  • High School Diploma required
  • Bachelor's degree or equivalent experience/certification preferred
  • 4 years of relevant experience
  • Experience with hardware/software deployment tools
  • Experience with TCP/IP networking
  • Experience writing technical and training documentation
  • Excellent listening, understanding, explaining, and relationship building skills

Work Rights

Not specified

Tailored Resume

Cover Letter