This role is responsible for managing customer contacts, requests, and disputes within the Order to Cash department to ensure high first call resolution rates
Job Summary
This role is responsible for managing customer contacts, requests, and disputes within the Order to Cash department to ensure high first call resolution rates.
The position requires hands-on experience with Salesforce Service Cloud and SAP S4 Hana to register cases, perform policy checks, and coordinate resolutions across internal stakeholders.
Employees must adhere to strict ethical compliance standards and report adverse events or quality complaints to the respective units within one business day.
Matching Summary
This role is responsible for managing customer contacts, requests, and disputes within the Order to Cash department to ensure high first call resolution rates.
Salary
Base: Ft9,120,000.00 - Ft12,160,000; Bonus/Equity: Not specified; Benefits: Eligible for Company employee benefit programs