Service Desk Request & Incident Manager

RTX (Raytheon Technologies)

Warminster, United Kingdom
Hybrid
Service desk operations management
Itil frameworks
Customer first mindset
You will be part of a high-impact, collaborative environment, where we expect everyone to live the values and standards of the British Army

Job Summary

  • You will be part of a high-impact, collaborative environment, where we expect everyone to live the values and standards of the British Army.
  • The role involves overseeing the day-to-day operations of the Service Desk including service request intake and incident tracking.
  • You will join at a unique time, where you can join in shaping this team and be rewarded with ongoing development opportunities.

Matching Summary

You will be part of a high-impact, collaborative environment, where we expect everyone to live the values and standards of the British Army.

Skills & Requirements

Must-have

  • Service Desk operations management
  • ITIL frameworks
  • Customer first mindset

Nice-to-have

  • Collaboration with defence training organisations
  • Strong stakeholder engagement skills
  • Continuous improvement initiatives

Key Requirements

  • Degree level education or equivalent experience
  • Proven knowledge as a Service Desk Manager
  • ITIL4 certification

Work Rights

Must be eligible for SC clearance

Tailored Resume

Cover Letter